AI, Data & Analytics
Do Wrong Tariffs Cost UK Consumers $9bn?
Perhaps we should congratulate the revenue maximizers who work for UK telcos, because the BBC recently reported that they generate an extra GBP6bn (USD9bn)...
Big Data is Here (and will change assurance forever)
Duh. That must be stupidest headline I have ever written. Of course big data is here. What I mean is there...
Measurement and the Eureka Moment
As we reach the end of the year, my thoughts turn to the passage of time, and its measurement. Do any of us...
Analytics is not the Silver Bullet
One may think, that the above is obvious- but it definitely is not. As the saying goes “Ignorance is bliss”, and so a lot...
Leshem: New Services Trump New Tariffs
David Leshem, my old friend and comrade, recently took time out to speak to Black Swan. In a discussion that zings with fresh...
Crawler: From web of data to root cause
The second of two guest articles about efficiently combining data from multiple sources by Shahid Ishtiaq of Etisalat.
Crawler: Spinning the assurance web
Shahid Ishtiaq of Etisalat challenges the limitations of RAFM tools in the first of this two-part series.
Moving from Customer Experience to Customer Engagement- The Soft Touch
In my last post on Dunbar's number and CEM; I mentioned that the key to better customer experience could be to target the set...
Can Dunbar’s number aid in Customer Experience Management?
Probably one of the key aspects of CEM is finding out the experience of the customer in his/her day to day interactions with the...
“People eat more when You give them bigger containers”
I lifted this title for the post directly lifted from the book 'Switch', because there could not be a better way to start the...
Challenges to mitigate in the New Age of Customer Experience with ‘connected’ applications
The buzz word for the immediate next future is “the internet of things” where appliances are all inter-connected in one large network. Today we...
A further step ahead with Customer Experience Management
A recent article on had the caption “Social media breathes new life into live TV”. This article definitely provides the reasons for a call to...
The Commsrisk Global Fraud Dashboard
Our Global Fraud Dashboard uses AI-powered search to collate, update and visualize data about scams and other network abuses from around the world. New charts are added each month. See it here.
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