AI, Data & Analytics
A Sentimental Journey: Data and the Customer Journey Map
A Customer Journey Map (CJM) tracks sentiment across every interaction, making it easier to build trust and reward loyalty.
Monetizing NFV/SDN: Policy Will Let Virtual Networks Play in the Big Leagues
Ari Banerjee of Netcracker explains why policy management needs to be taken further than ever before.
Social Media Analytics Will Shake Up Business
Processing huge amounts of social media data will create opportunities and disruption depending on who reaches the right conclusions first.
Getting Closer to a Reliable Fixed Asset Register
The record of the telco's network assets may not match the reality. This leads to lots of avoidable costs.
Cross-Industry Credit Data from LexisNexis
Jim Rice of LexisNexis explains the results of a study into whether telecoms credit scoring would be improved by also utilizing data from other industries.
ATS Takes a Trip with BigQuery
Google's BigQuery helped ATS to rapidly and efficiently search through billions of CDRs, performing a 'miracle' on behalf of their customer and the FBI.
Your Billing Operation: How to Tune It to Drive Business Growth with Customer Analytics
LogNet CEO Kirill Rechter explains why telcos should simulate the way customers respond to changes in their service.
Harnessing the Power of Accurate Prediction
The best predictive models are built on solid statistical foundations. These should be constructed through preparatory work on descriptive and explorative analyses.
Nice Buys Nexidia for $135mn; Boosts Speech Analytics
This deal shows the importance of mining data in places that were previously inaccessible, such as audio recordings.
Survey Says Most Telcos Have Big Data Strategy
Guavus, the Big Data vendor, reports that the overwhelming majority of telcos have implemented or are currently implementing a Big Data analytics strategy.
USA Must Not Dictate Global Data Protection Law
US Attorney General Loretta Lynch may be a Harvard-educated lawyer, but her advice on European data protection law is woeful and slanted.
Customer Value: From Scattered to Consistent
Cretièn Brandsma of VimpelCom explains why Customer Value Management (CVM) is about properly aligned sales incentives and an ongoing dialogue with customers.
The Commsrisk Global Fraud Dashboard
Our Global Fraud Dashboard uses AI-powered search to collate, update and visualize data about scams and other network abuses from around the world. New charts are added each month. See it here.
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